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This is your one-stop shop for information and answers to frequently asked questions (FAQs) about Mastermind Toys!
How do I contact Customer Service?
Our Customer Service team is here to assist you!You can reach out to us in a few ways:
How do I contact the Mastermind Toys Home Office?
You can reach out to our Play Headquarters in a few ways:
By phone: toll-free 1.855.321.8984 (In the GTA: 416.321.8984)
Is your Company or Organization hosting an event and looking to add some fun?
Mastermind Toys’ dedicated Corporate Concierge and in-store Play Experts will customize your experience—big or small! Click here for More Info!
We are proud to support Canadian teachers, ECEs, daycare providers and tutors who inspire learning all year long – at every stage of childhood.
Click here for More Info
Can I purchase a Mastermind Toys gift card?
Mastermind Toys gift cards are available for purchase at all 48 retail store locations.
I have a gift card purchased after January 15, 2024. Can it be redeemed?
Mastermind Toys is under new ownership as of January 15, 2024. Any gift cards purchased at Mastermind Toys or one of our authorized retail partners after January 15, 2024 can be redeemed at any Mastermind Toys retail location.
Can I return a gift card?
No. Gift cards are non-returnable, non-refundable and cannot be redeemed for cash.
I lost my gift card: can you replace it?
No. Gift cards are like cash and cannot be replaced.
Do you offer gift-wrapping?
Absolutely. We're delighted to offer free gift-wrapping in all our stores for both in-person shopping and pick up in-store options. You can choose from 5 styles of gift wrap – designed by our Mastermind Toys team here in Canada! If for some reason your preferred gift wrap style is unavailable, the store associate will substitute the next closest option for you.
We can also gift-wrap your Ship to Home purchases for $4.99 per item, which includes your choice of paper, a gift tag personalized with your message and our signature curly bow.
Note that if you change between Ship to Home and Pick Up In-Store options in the Shopping Cart, you will need to re-select your gift wrap option(s).
Can I add a personalized message to my online order?
Yes. When you choose the gift-wrap option, you can include a personalized message that we will print on the gift tag. Note that gift messages are not available for Pick Up In-store orders.
Why don't you offer gift-wrapping on all items?
We love to make a great gift even better with beautiful wrapping, but some items are simply too large, bulky or oddly-shaped for us to wrap effectively.
Can you wrap items together?
No. To safely and effectively pack the items for shipping, we wrap each item individually.
Is gift-wrapping refundable?
No. Gift-wrapping charges are non-refundable.
How do I change my account information?
To update your shipping address:
To update your email address or name, please contact Customer Service via Live chat or by emailing us at customerservice@mastermindtoys.com.
How do I reset or change my password?
It's easy to reset your password:
How do I update my billing address?
It's easy:
How do I add or delete an address on my account?
You can add, delete and change your addresses in just a few steps:
How can I review my past orders?
You must have an account to view your order history.
Can I delete my account?
Yes. You can delete your account at any time, but you will lose all your account information and order history. To delete your account, please contact our customer service team.
How do I place an order online?
Whether you have an account or not, shopping online is simple:
Fill your cart
When you find something great, simply click Add to cart.
To view your cart, click the Cart icon at the top of the page. From there you can:
When you're ready, click the Check out button. You can check out either as a guest or by signing into your account.
Note: you must provide an email address for both options.
Checkout
Our check-out process has just three easy steps:
You will see a confirmation page with your order number. You can cancel this order within 60 minutes.
To best serve our customers, we reserve the right to limit purchase quantities.
Can I place orders over the phone?
No. We cannot accept orders by phone.
How do I check my order status?
It's easy to check your order status:
Are online orders subject to taxes?
Taxes are based on the shipping destination of your order.
Current HST, GST and PST rates table
| Province | Rate Type (HST, GST, PST) | Provincial Rate | Federal Rate | Total |
| Alberta | GST | 0% | 5% | 5% |
| British Columbia* | GST+PST | 7% | 5% | 12% |
| Manitoba* | GST+PST | 8% | 5% | 13% |
| New Brunswick | HST | 10% | 5% | 15% |
| Newfoundland and Labrador | HST | 10% | 5% | 15% |
| Northwest Territories | GST | 0% | 5% | 5% |
| Nova Scotia | HST | 10% | 5% | 15% |
| Nunavut | GST | 0% | 5% | 5% |
| Ontario | HST | 8% | 5% | 13% |
| Prince Edward Island | HST | 10% | 5% | 15% |
| Québec | GST + QST | 9.98% | 5% | 14.98% |
| Saskatchewan | GST + PST | 6% | 5% | 11% |
| Yukon | GST | 0% | 5% | 5% |
In the contiguous United States
Sales taxes do not apply. Orders of more than $800 are charged a $40 duty fee.
Are there taxes on books?
Books shipped to Canadian addresses are subject to GST, but exempt from PST. Sticker books, activity books and workbooks are subject to full taxes.
What forms of payment do you accept online?
We accept Visa, MasterCard, American Express, Apple Pay Google Pay, Shop Pay, and PayPal.
How do I request a copy of my invoice?
You will receive a confirmation email when your order has shipped. This serves as your invoice. Please retain a copy for exchanges or returns. If you have deleted your shipping confirmation email, please contact our customer service team with your name and order number.
For pickup in-store orders, you will receive a confirmation email when your order is ready. This serves as your invoice.
I've ordered an item as a gift: will the recipient see how much I paid?
No. Pricing is not included on products or on packing slips included with our shipments.
Can I request a gift receipt with my order?
Yes! On the Shopping Cart page, simply click on the GIFT OPTIONS button and check the box for Gift Receipt. For Pick Up In-Store orders, the gift receipt will be printed at the store and included with your purchase. Gift receipts for Ship to Home orders will be emailed to you.
Note that if you change between Ship to Home and Pick Up In-Store options in the Shopping Cart, you will need to re-select the gift receipt option(s).
The expected delivery date has passed and my order has not arrived. What can I do?
If you have already attempted to track your order through the carrier and still need assistance, please contact our customer service team with your name and order number.
My order arrived, but an item is incorrect or missing. What can I do?
Please review your shipping notification email. Occasionally we need to ship items in separate packages and therefore issue multiple tracking numbers. Verify your order contents against the packing slip and empty the box completely. Small items can get buried or wrapped up in packing materials.
If an item is missing or incorrect, please contact our customer service team with your name and order number.
My order contains a damaged or defective item. What should I do?
Please take a photo of the packaging as well as the damaged or defective item and contact our customer service team with your name and order number. We will review your order and arrange for a replacement.
How do I track my order?
When your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). Please note that it can take up to 24 hours for the tracking information to be updated on the carrier's website. Enter your tracking number into the UPS online tracking tool:
Please note: orders shipped in multiple boxes will have individual tracking numbers.
How do I cancel my order?
You can cancel your order within 60 minutes of placing it. The easiest way is by clicking the Cancel order link on the order confirmation page. Note that digital gift card orders can not be cancelled.
If you have an account, you can also cancel your order on our website within 60 minutes of placing it.
If you need further assistance, please contact customer service via email atcustomerservice@mastermindtoys.com
Why am I seeing a "credit card declined" message?
Please ensure that the billing information you have entered matches the information currently on file with your credit card company or issuing bank. If this appears to be correct, we recommend you call your credit card company or issuing bank. For additional help, please contact our customer service team.
Click Here to visit our Shipping& Returns page.
What is a Wishlist?
It's an online roster of gift ideas you can share with friends and family who might appreciate hints on what to buy for upcoming birthdays and holidays.
How do I create a Wishlist?
How do I add a Wishlist item to my shopping cart?
How do I remove an item from my Wishlist?
There are 2 ways to remove an item from your Wishlist.
Option 1:
Option 2:
Can I create multiple Wishlists and name them?
Not at present: we're always exploring ways to improve the Wishlist, so stay tuned.
How do I share my Wishlist?
It's a great way to keep family and friends in the loop:
