This is your one-stop shop for information and answers to frequently asked questions (FAQs) about Mastermind Toys.
Our Customer Service team is here to assist you! Email us at customerservice@mastermindtoys.com anytime and a member of our team will get back to you as soon as possible with a response.
You can reach out to our Play Headquarters in a few ways:
Yes: please visit your local store or email corporateorders@mastermindtoys.com for more information.
We’re proud to offer our classroom discount for items purchased with a valid Teacher ID for immediate classroom use, and shipped to the school (if purchased online).
Some restrictions apply: please contact our customer service team for details.
Both physical and digital gift cards will be accepted at all stores through end of business on December 24, 2023.
Beginning December 25, 2023, Mastermind Toys will no longer be able to accept gift cards. We are truly sorry for the inconvenience.
No. Gift cards are non-returnable, non-refundable and cannot be redeemed for cash.
No. Gift cards are like cash and cannot be replaced.
Absolutely. We're delighted to offer free gift-wrapping in all our stores for both in-person shopping and pick up in-store options. You can choose from 5 styles of gift wrap – designed by our Mastermind Toys team here in Canada! If for some reason your preferred gift wrap style is unavailable, the store associate will substitute the next closest option for you.
We can also gift-wrap your Ship to Home purchases for $4.99 per item, which includes your choice of paper, a gift tag personalized with your message and our signature curly bow.
Note that if you change between Ship to Home and Pick Up In-Store options in the Shopping Cart, you will need to re-select your gift wrap option(s).
Yes. When you choose the gift-wrap option, you can include a personalized message that we will print on the gift tag. Note that gift messages are not available for Pick Up In-store orders.
We love to make a great gift even better with beautiful wrapping, but some items are simply too large, bulky or oddly-shaped for us to wrap effectively.
No. To safely and effectively pack the items for shipping, we wrap each item individually.
No. Gift-wrapping charges are non-refundable.
To update your shipping address:
To update your email address or name, please contact Customer Service via Live chat or by emailing us at customerservice@mastermindtoys.com.
It's easy to reset your password:
It's easy:
You can add, delete and change your addresses in just a few steps:
You must have an account to view your order history.
Yes. You can delete your account at any time, but you will lose all your account information and order history. To delete your account, please contact our customer service team.
Whether you have an account or not, shopping online is simple:
When you find something great, simply click Add to cart.
To view your cart, click the Cart icon at the top of the page. From there you can:
When you're ready, click the Check out button. You can check out either as a guest or by signing into your account.
Note: you must provide an email address for both options.
Our check-out process has just three easy steps:
You will see a confirmation page with your order number. You can cancel this order within 60 minutes.
To best serve our customers, we reserve the right to limit purchase quantities.
No. We cannot accept orders by phone.
It's easy to check your order status:
Taxes are based on the shipping destination of your order.
Province | Rate Type (HST, GST, PST) | Provincial Rate | Federal Rate | Total |
---|---|---|---|---|
Alberta | GST | 0% | 5% | 5% |
British Columbia* | GST+PST | 7% | 5% | 12% |
Manitoba* | GST+PST | 8% | 5% | 13% |
New Brunswick | HST | 10% | 5% | 15% |
Newfoundland and Labrador | HST | 10% | 5% | 15% |
Northwest Territories | GST | 0% | 5% | 5% |
Nova Scotia | HST | 10% | 5% | 15% |
Nunavut | GST | 0% | 5% | 5% |
Ontario | HST | 8% | 5% | 13% |
Prince Edward Island | HST | 10% | 5% | 15% |
Québec | GST + QST | 9.98% | 5% | 14.98% |
Saskatchewan | GST + PST | 6% | 5% | 11% |
Yukon | GST | 0% | 5% | 5% |
In the contiguous United States
Sales taxes do not apply. Orders of more than $800 are charged a $40 duty fee.
Books shipped to Canadian addresses are subject to GST, but exempt from PST. Sticker books, activity books and workbooks are subject to full taxes.
We accept Visa, MasterCard, American Express, Apple Pay Google Pay, Shop Pay, and PayPal.
You will receive a confirmation email when your order has shipped. This serves as your invoice. Please retain a copy for exchanges or returns. If you have deleted your shipping confirmation email, please contact our customer service team with your name and order number.
For pickup in-store orders, you will receive a confirmation email when your order is ready. This serves as your invoice.
No. Pricing is not included on products or on packing slips included with our shipments.
Yes! On the Shopping Cart page, simply click on the GIFT OPTIONS button and check the box for Gift Receipt. For Pick Up In-Store orders, the gift receipt will be printed at the store and included with your purchase. Gift receipts for Ship to Home orders will be emailed to you.
Note that if you change between Ship to Home and Pick Up In-Store options in the Shopping Cart, you will need to re-select the gift receipt option(s).
If you have already attempted to track your order through the carrier and still need assistance, please contact our customer service team with your name and order number.
Please review your shipping notification email. Occasionally we need to ship items in separate packages and therefore issue multiple tracking numbers. Verify your order contents against the packing slip and empty the box completely. Small items can get buried or wrapped up in packing materials.
If an item is missing or incorrect, please contact our customer service team with your name and order number.
Please take a photo of the packaging as well as the damaged or defective item and contact our customer service team with your name and order number. We will review your order and arrange for a replacement.
When your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). Please note that it can take up to 24 hours for the tracking information to be updated on the carrier's website. Enter your tracking number into the UPS online tracking tool:
Please note: orders shipped in multiple boxes will have individual tracking numbers.
You can cancel your order within 60 minutes of placing it. The easiest way is by clicking the Cancel order link on the order confirmation page. Note that digital gift card orders can not be cancelled.
If you have an account, you can also cancel your order on our website within 60 minutes of placing it.
If you need further assistance, please contact customer service via email at customerservice@mastermindtoys.com
Please ensure that the billing information you have entered matches the information currently on file with your credit card company or issuing bank. If this appears to be correct, we recommend you call your credit card company or issuing bank. For additional help, please contact our customer service team.
At this time, we have paused all Perks Loyalty sign ups as we review and revamp the program for our customers. In the meantime, you can register for Mastermind emails at the bottom of this page to get information on our latest and greatest deals.
Our Perks Birthday offers have been suspended as we review and revamp the Perks program. We look forward to offering our loyal customers new exciting deals in the future.
It's an online roster of gift ideas you can share with friends and family who might appreciate hints on what to buy for upcoming birthdays and holidays.
There are 2 ways to remove an item from your Wishlist.
Option 1:
Option 2:
Not at present: we're always exploring ways to improve the Wishlist, so stay tuned.
It's a great way to keep family and friends in the loop: