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Welcome to the Mastermind Toys Help Center

If you need help regarding an order, product, the site or just want to let us know how we did, you can use any of the methods below to reach us between 9:00am EST - 5:00pm EST. We also have various pages available on the menu to the left which may help you answer specific inquiries:

Live Chat*


Chat with customer service, LIVE, from our home page during regular office hours. 9:00 am to 5:00 pm Monday to Friday EST. We also have extended support hours during busy seasons. When you see the Live Help button and click to chat, one of our customer service staff is there to help.

Call Toll-Free


Chat with customer service toll-free during regular office hours - 9:00 am to 5:00 pm Monday to Friday EST. We also have extended support hours during busy seasons. Call 1-888-388-0000 to speak with a live customer service rep.

E-Mail us!


If you prefer to use e-mail, please send an e-mail to customer service using this link and they wil be happy to respond to your inquiry personally.

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August 12, 2014

It’s that time of year again! Gearing up for school and finding just the right backpack and all the coolest stuff to fill my pencil box was such a fun time for me growing up. A brand new note book full of blank pages always felt like a fresh start, and brought to mind a whole school year’s worth of possibilities. This year we’re sharing our favourite finds to help bring FUN back to school…

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We are thrilled to announce that our new location in Barrhaven is NOW OPEN! This 5,700 sq. ft. store situated at Chapman Mills Marketplace, (71 Marketplace Ave.) in Barrhaven is our 3rd in Ottawa and our 31st store in Canada.
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