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Your Order Status

We are hard at work on your order! This page allows you to enter your order details and receive an up-to-the-minute status update so that you have a sense of how it is progressing through our system. Thank you for your business!

Order Number:
Order email:


What does my order status mean?

PENDING: This status means that you have chosen the "pay by phone" option for your order, and the payment has not yet been processed.

HOLD: Your order has been placed on hold and you will be contacted shortly by our customer service department to address the situation!

IN FUFILLMENT: Your order is queued for verification by our customer service department, and will enter processing shortly!

PROCESSING: Your order has entered our fulfillment process, and is undergoing the various steps to ready it for shipment.

READY TO SHIP: Your order is ready, gift-wrapped and packed, and will soon be picked up by the shipping carrier of your choice!

SHIPPED: Your order is off to the races! You will also receive your confirmation email once it enters this status, and this will provide you with tracking information so that you can see the progress made by the shipping carrier. Thank you very much!

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October 26, 2016


Limber up your list-making fingers! Take a look at our Holiday Gift Guide ...


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We’re hiring! For over 30 years Mastermind Toys has been focused on offering the very best in quality toys and books for children in a shopping environment that is engaging, inspiring and fun. Send resumes to employment@mastermindtoys.com


View all Employment Opportunities Here

 

Our fourth store in British Columbia, located in the Tsawwassen Mills shopping centre, is NOW OPEN!

Details Here

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