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Your Order Status

We are hard at work on your order! This page allows you to enter your order details and receive an up-to-the-minute status update so that you have a sense of how it is progressing through our system. Thank you for your business!

Order Number:
Order email:


What does my order status mean?

PENDING: This status means that you have chosen the "pay by phone" option for your order, and the payment has not yet been processed.

HOLD: Your order has been placed on hold and you will be contacted shortly by our customer service department to address the situation!

IN FUFILLMENT: Your order is queued for verification by our customer service department, and will enter processing shortly!

PROCESSING: Your order has entered our fulfillment process, and is undergoing the various steps to ready it for shipment.

READY TO SHIP: Your order is ready, gift-wrapped and packed, and will soon be picked up by the shipping carrier of your choice!

SHIPPED: Your order is off to the races! You will also receive your confirmation email once it enters this status, and this will provide you with tracking information so that you can see the progress made by the shipping carrier. Thank you very much!

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August 12, 2014

It’s that time of year again! Gearing up for school and finding just the right backpack and all the coolest stuff to fill my pencil box was such a fun time for me growing up. A brand new note book full of blank pages always felt like a fresh start, and brought to mind a whole school year’s worth of possibilities. This year we’re sharing our favourite finds to help bring FUN back to school…

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We are thrilled to announce that our new location in Barrhaven is NOW OPEN! This 5,700 sq. ft. store situated at Chapman Mills Marketplace, (71 Marketplace Ave.) in Barrhaven is our 3rd in Ottawa and our 31st store in Canada.
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