Store Assistant Manager | Country Hills, AB

We’re hiring! Mastermind Toys - the Most Innovative Retailer of 2020 and Canada’s Authority on Play - has big plans for 2021 and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. You’ll join an innovative, agile team of kids-at-heart—passionate about sparking wonder and new discoveries with everything we do. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 37 years later, Mastermind Toys is the nation’s largest specialty toy and children’s bookstore, and we deeply believe that “Play is Kids’ Work.

We are currently seeking a Store Assistant Manager to join our Country Hills, (AB) location. 

This individual will support the Store Manager through all aspects of the store operations to bring fun, learning and confidence to parents & children by providing an exceptional customer experience; sound management of staff and store operations and has accountability to contribute to the achievement of profitability, success and store growth.

Job Responsibilities

Sales and Leadership

  • Maximize the sales opportunities in the store
  • Create an exceptional customer service experience
  • Motivate and coach employees to meet their potential and our customer's needs
  • Participate in the creation and maintenance of an enticing shopping environment 

Store Operations

  • Participate in the creation of employee schedules and shift zone coverage. Monitor floor coverage throughout the shift
  • Participate in the training and supervision of staff on relevant store operations including POS procedures, merchandising, inventory handling, loss prevention and safe work practices
  • In conjunction with the National Support Centre, arrange for repairs and maintenance to keep the premises in top quality condition

Qualifications

  • One-year previous retail or related supervisor level experience required
  • A dedicated team player who can think on their feet, problem solve and diplomatically address concerns of customers
  • Excellent oral and written communication skills
  • Organized, energetic and able to adapt quickly to a fun-filled, fluid environment
  • Possess good time management skills, able to multi-task and align priorities with company values
  • Computer literate using MS Office products

Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required.

We sincerely thank all applicants for their interest in Mastermind; however only those selected for an interview will be contacted.

Please apply by sending your resume to: countryhillsmanagers@mastermindtoys.com