Our Return and Exchange Policy
Mastermind and our suppliers stand firmly behind all of our products. If any of the items you have purchased do not meet your expectations, you may return them (shipping prepaid) for a refund of the original purchase price.
Return Policy (Web Returns)
Product must be in the original packaging and be in resellable condition.
Product must be returned prepaid.
Returns must be accompanied by a receipt or packing slip.
Refunds will be credited back via the same payment form. For online orders this is usually credit card.
No Cash Refunds will be processed on web orders.
Return Policy (Store Returns)
Product must be in the original packaging and be in resellable condition.
Product must be returned prepaid.
Returns must be accompanied by a receipt or packing slip.
Refunds will be credited back via the same payment form. For online orders this is usually credit card.
No Cash Refunds will be processed on web orders.
Gift Returns - where there is no receipt or only accompanied by a packing slip - exchanges and instore credits can be done at the store level, however refunds without a receipt must be returned to the web department via the next store delivery and processed by customer service. Customers will be provided with a receipt at the store which will include the customer service toll free number for future follow up should it be needed.
Personal ID may be required on store level returns.
Return Procedure
1. If the goods were shipped to the 'bill to' address, separate the Packing Slip from the original invoice. Note: when the 'bill to' and 'ship to' addresses are different, the Packing Slip portion is shipped with the parcel (without pricing) and the Original Invoice portion is mailed to the 'bill to' address separately. So the person who receives the parcel has the packing slip.
2. Fill in the reason for return in the box on the back of the Packing Slip.
3. Prepare the goods, undamaged and in a protective cardboard box for return shipment.
4. Return (shipping prepaid) to:
mastermindtoys.com
415 Milner Ave.
Scarborough, ON, Canada
M1B 2L1
Note: For ensured receipt of the return, a guaranteed delivery shipper or insured parcel post should be used. If you have any questions or concerns, you can email us by clicking here or phone us toll free at 888-388-0000.