Shipping & Returns


Please note that deliveries to British Columbia are significantly delayed due to recent road and rail closures.

Shipping

How long will my order take to arrive?

Total estimated delivery times are provided below.

Due to increased online demand and the need to respect COVID-19 safety protocols in our warehouse, some orders may take longer than noted to ship.

Destination
Standard Shipping
Express Shipping
(to major city centres)
Rush/Priority*
GTA
Delivered in 2 to 3 business days
Delivered in 1 to 2 business days
Same or Next day delivery
Ontario (non-GTA) & Quebec
Delivered in 2 to 3 business days
Delivered in 1 to 2 business days
-
Eastern Canada
Delivered in 3 to 8 business days
Delivered in 1 to 2 business days
-
Western Canada**
Delivered in 5 to 7 business days
Delivered in 1 to 2 business days
-
US
Delivered in 6 to 12 business days
Delivered in 2 business days
-

*Applies to select postal codes and products during select time periods

**Please note: due to continued shipping delays caused by the flooding in lower mainland BC, we are unable to provide a guaranteed delivery date for our BC customers

Where do you ship?

We ship to all Canadian provinces and territories and to the contiguous United States. Please note: we do not ship to PO Boxes; Canadian Forces Post Office (CFPO); Fleet Mail Office (FMO); Alaska; Hawaii; offshore U.S. territories (i.e., the Virgin Islands, Puerto Rico, Guam); Army Post Office (APO) addresses; or freight forwarding companies.

How do you calculate shipping charges?

Mastermind Toys' policy is to pass on our volume discounted shipping rates based on size and weight-with no handling charges or mark-up. This means substantial savings to our customers.

Does my order qualiFy for Rush or Priority shipping?

Rush shipping (same day delivery by 10:30PM) and Priority shipping (next business day delivery by 10:30PM) are available for eligible products shipped to select postal codes. If your order is eligible for Rush or Priority delivery, the option will appear during checkout as an available shipping method.

What carrier do you use for shipping?

Within Canada we ship with UPS and TForce. US deliveries are shipped with UPS.

Are there any additional fees associated with shipping?

The customer pays only the shipping charges shown on the online order. Customers and recipients are never required to pay additional fees at time of delivery.

Customs and duty fees: There are no duty fees on orders shipped within Canada. Customers pay taxes based on the ship-to address (see Are online orders subject to taxes).

Most orders shipping to the US are also exempt from duty fees. Orders shipped to the US valued at $800 or more will have a $40 duty charge applied during checkout.

Do you have any shipping promotions?

Yes. We're delighted to offer FREE standard shipping orders of $35 or more: just select "FREE standard shipping" at checkout. For delivery to Canadian addresses only – excluding Post Office Boxes and some remote postal codes (see excluded remote postal codes below).

FREE STANDARD SHIPPING ELIGIBILITY

  • For orders of merchandise only, excluding applicable taxes. Promotional coupons and Mastermind Toys Perks coupons will be deducted from the subtotal and may affect the order’s Free Shipping eligibility
  • For delivery via UPS Canada Standard Shipping only. UPS Express and Rush/Priority options are excluded.
  • Excludes select oversize items: orders containing such items will be charged a shipping fee associated with the inclusion of oversized item(s)
  • Oversize items include:

    4-in-1 Games Table (214914)
    B. Kid Century Modern Table & Chairs Set (207305)
    Brown and White Rocking Horse (205535)
    Foosball Table with Folding Stand (205338)
    KidKraft Kensington Market Wooden Play Kitchen (214429)
    KidKraft Maker's Space Project Station (214430)
    Our Generation Let it Roll! Bowling Alley (213399)
    Our Generation Movie Theatre (214833)
    Our Generation School Room Set (204219)
    Our Generation Seaside Beach House (209678)
    Stiga NHL® Stanley Cup Table Hockey Game with Carry Bag (214401)

Remote Postal Codes

Below is a list of remote postal codes that are not eligible for free shipping

A0C All P0V All T0K All
A0E All P0X All T0L All
A0G All R0A All T0M All
A0H All R0B All T0P All
A0J All R0C All T0V All
A0K All R0E All V0B All
A0M All R0J All V0C All
A0N All R0L All V0E All
A0P All S0C All V0G All
B0C All S0E All V0J All
B0K All S0H All V0K All
G0G All S0J All V0L All
G0W All S0K All V0N All
G0X All S0L All V0P All
G4T All S0M All V0R All
J0M All S0P All V0S All
J0W All T0A All V0T All
J0Y All T0B All V0V All
N0R All T0C All V0W All
P0H All T0E All Northwest Territories All
P0L All T0G All Nunavut All
P0M All T0H All Yukon All
P0T All T0J All S0A All

Returns & Exchanges

What is Mastermind Toys' Holiday return policy?

Tis the season! We have extended our regular 30-day return policy for the Holidays. Any item purchased for holiday giving after October 1st can be returned or exchanged up until January 15, 2022.

Mastermind Toys will accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided the item is unopened and in as-new, resalable condition. We will refund the purchase price issued in the original form of payment. Clearance, discontinued, markdowns, final sale items and gift cards are non-returnable and non-refundable.

Returns accompanied by a Mastermind Toys gift receipt within 30 days of purchase are refunded in the form of a Mastermind Toys gift card.

If you paid via PayPal and would like the purchase refunded to your original form of payment, please provide proof of original payment card via the matching PayPal transaction information in your PayPal account. If unable to provide, we will issue your refund as a Mastermind Toys gift card.

For pickup in-store and curbside orders, please bring your receipt that was included when you picked up your order.

How do I return an item purchased online?

We accept returns within 30 days of the order shipment date provided the item is unopened and in as-new, resalable condition. Note that shipping costs are non-refundable unless the order arrives damaged or defective.

You can return your online purchase in one of two ways:
Return by mail – Please contact our customer service team to verify return eligibility and then mail your return to the following address:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1

We will issue the refund for the purchase price of the items returned in the original form of payment.

Return to a store – Please bring your order invoice (i.e., your shipping confirmation email) and any card used to make the purchase. We will issue the refund for the purchase price of the items returned in the original form of payment: credit card or gift card.

Please note: If you paid via PayPal and would like the purchase refunded to your original form of payment, please provide proof of original payment card via the matching PayPal transaction information in your PayPal account. If unable to provide, we will issue your refund as a Mastermind Toys gift card.

I received a Mastermind Toys gift by mail. How do I exchange it?

You can receive credit for the value of the item in one of two ways

Return by mail – Please contact our customer service team to verify return eligibility and then mail your return to the following address:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1

Please note: original and return postage are not refundable. We will issue a gift card for the value of the item.

Return to a store – Please bring your packing slip and the new, unopened item to your local Mastermind Toys store. We will issue a gift card for the value of the item, or will gladly assist you with an exchange for an alternative item(s).

I live in the US. How do I return an online order?

Please contact our customer service team with your name and order number to obtain a Return Merchandise Authorization (RMA). Ship the item with the RMA and order number to:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1

Please note: Original and return postage are not refundable. We will issue a gift card for the value of the item that you can redeem for a future online purchase.