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    Mastermind Toys

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      • Action Figures & Playsets
      • Arts & Crafts
      • Baby & Toddler
      • Collectibles
      • Construction Toys
      • Dolls & Doll Houses
      • Dress Up & Pretend Play
      • Games
      • Home Learning
      • Musical Toys
      • Outdoor & Active Play
      • Party Supplies & Loot Bag
      • Plush & Puppets
      • Puzzles & Brainteasers
      • Remote Control & Electronics
      • School Supplies and Stationery
      • Science & Discovery
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      4M® Kits
      Air Hogs
      AquaPlay
      B. Toys
      Babi
      Barbie®
      Beyblade Burst
      Bloco
      Blue Orange
      Bluey
      BRIO®
      Bruder
      Calico Critters
      CHARM IT!®
      Cocomelon
      Corolle®
      Craft-tastic
      Crayola
      Creativity For Kids
      Crocodile Creek®
      Diversity & Inclusivity
      Dolce
      Douglas
      Faber-Castell
      Fantasma
      Fat Brain Toy Co.
      Fingerlings
      Fisher-Price®
      Flexo
      Flippy's Octopus
      Folkmanis
      Gabby's Dollhouse
      Glitter Girls
      Gravitrax
      Great Pretenders
      Green Toys
      Gund
      Hansa
      Hape
      Hasbro
      Hatchimals
      Hexbug
      Hot Wheels®
      Hush.
      Janod
      Jellycat
      Kapla
      Kinetic Sand
      L.O.L. Surprise Dolls
      Lamaze
      Leap Frog
      Learning Resources
      LEGO
      LiteHawk RC Toys
      Little Tikes
      Madd Gear
      Magformers
      Magic Mixies
      Magna-Tiles
      Manhattan
      Mastermind Toys
      Mastermind Toys Baby
      Meccano
      Mega Bloks®
      Melissa and Doug
      Meri Meri
      Micro
      Mighty Express
      Moonlite
      Na! Na! Na! Surprise
      NERF
      Octonauts
      Orb Factory
      Orbeez
      Osmo
      Our Generation
      Owl Toys
      Papo
      Paw Patrol
      Plan Toys
      Play-Doh
      Playmobil
      Pokémon
      Polly Pocket
      Putty Peeps
      Quercetti
      Rainbow Loom
      Ravensburger
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    • EXPLORE
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    A Narwhal and Jelly Book
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    Amulet
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    Big Coloring Book
    Big Nate
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    Choose Your Own Adventure
    Classic Seuss
    Complete Canadian Curriculum
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    Diary of a Wimpy Kid
    Diary of an 8-Bit Warrior
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    Dog Man
    Dork Diaries
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    Dungeons & Dragons
    Fablehaven
    Fancy Nancy
    Geronimo Stilton
    Geronimo Stilton: Kingdom of Fantasy
    Goodnight, Goodnight, Construction Site
    Guess How Much I Love You
    Harry Potter
    Hunger Games
    I Can Read
    I Spy
    I Survived
    Ice Chips
    Ivy & Bean
    Judy Moody
    JUMP at Home Math Workbooks
    Just Joking
    Klutz
    Klutz Jr
    Kumon
    LEGO books
    Little Blue Truck
    Little Critter
    Little Golden Book
    Lonely Planet Kids
    Mac B., Kid Spy
    Mad Libs
    Minecraft
    Minecraft Woodsword Chronicles
    Mr. Men and Little Miss
    My First I Can Read
    National Geographic
    National Geographic Kids
    National Geographic Little Kids First Big Books
    National Geographic Sticker Activity Books
    Owl Diaries
    Paw Patrol books
    Peanuts
    Peppa Pig
    Percy Jackson and the Olympians
    Pete the Cat
    Phoebe and Her Unicorn
    Pigeon
    Plants vs. Zombies
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    Princess in Black
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    Aaron Blabey
    Ann M. Martin
    Chris Welles Feder
    Dav Pilkey
    Dr. Seuss
    Eric Carle
    Fiona Watt
    Gordon Korman
    J.K. Rowling
    Jeff Kinney
    Jeffrey Brown
    Jon Klassen
    Julia Donaldson
    Margaret Wise Brown
    Megan McDonald
    Mo Willems
    Nick Bland
    Oliver Jeffers
    Raina Telgemeier

    • EXPLORE
    • On Sale
    • Wishlist
    • Gift Cards
    • Digital Gift Cards
    • Gift Finder
    • SPECIALTY SHOPS
    • Monthly Faves
    • Printables & Activities

    • SHOP AGE
      • Baby & Toddler 0-2
      • Preschoolers 3-5
      • Early Readers 6-8
      • Young Readers 9-12
      • Teens 13+
    • SHOP CATEGORIES
      • Activity & Sticker Books
      • Biography & History Books
      • Canadian Authors
      • Diversity & Inclusivity
      • French Books
      • Graphic Novels
      • Journals, Planners & Accessories
      • Leveled Readers
      • Parenting & Self-Help
      • Recipe & Cookbooks
      • Resources & Reference
      • Science Books
      • Workbooks & Home Learning
    • SHOP SERIES
      • Amulet
      • Big Nate
      • Captain Underpants
      • Curious George
      • Diary of a Wimpy Kid
      • Dog Man
      • Dork Diaries
      • Dragon Masters
      • Shop All
    • SHOP SERIES
      #
      a
      b
      c
      d
      e
      f
      g
      h
      i
      j
      k
      l
      m
      n
      o
      p
      q
      r
      s
      t
      u
      v
      w
      x
      y
      z
      A Narwhal and Jelly Book
      American Girl
      Amulet
      An Elephant and Piggie Book
      Annikins
      Baby-Sitters Little Sister
      Bad Guys
      Bad Kitty
      Beginner Books
      Berenstain Bears
      Big Coloring Book
      Big Nate
      Bob Books
      Brain Quest
      Brain Quest Workbooks
      Brown Bear and Friends
      Captain Underpants
      Catwad
      Choose Your Own Adventure
      Classic Seuss
      Complete Canadian Curriculum
      Curious George
      Diary of a Wimpy Kid
      Diary of an 8-Bit Warrior
      DK Readers
      Dog Man
      Dork Diaries
      Dragon Masters
      Dungeons & Dragons
      Fablehaven
      Fancy Nancy
      Geronimo Stilton
      Geronimo Stilton: Kingdom of Fantasy
      Goodnight, Goodnight, Construction Site
      Guess How Much I Love You
      Harry Potter
      Hunger Games
      I Can Read
      I Spy
      I Survived
      Ice Chips
      Ivy & Bean
      Judy Moody
      JUMP at Home Math Workbooks
      Just Joking
      Klutz
      Klutz Jr
      Kumon
      LEGO books
      Little Blue Truck
      Little Critter
      Little Golden Book
      Lonely Planet Kids
      Mac B., Kid Spy
      Mad Libs
      Minecraft
      Minecraft Woodsword Chronicles
      Mr. Men and Little Miss
      My First I Can Read
      National Geographic
      National Geographic Kids
      National Geographic Little Kids First Big Books
      National Geographic Sticker Activity Books
      Owl Diaries
      Paw Patrol books
      Peanuts
      Peppa Pig
      Percy Jackson and the Olympians
      Pete the Cat
      Phoebe and Her Unicorn
      Pigeon
      Plants vs. Zombies
      Pocket Genius
      Pokémon Books
      Pop Classics
      Princess in Black
      SHOP AUTHORS
      #
      a
      b
      c
      d
      e
      f
      g
      h
      i
      j
      k
      l
      m
      n
      o
      p
      q
      r
      s
      t
      u
      v
      w
      x
      y
      z
      Aaron Blabey
      Ann M. Martin
      Chris Welles Feder
      Dav Pilkey
      Dr. Seuss
      Eric Carle
      Fiona Watt
      Gordon Korman
      J.K. Rowling
      Jeff Kinney
      Jeffrey Brown
      Jon Klassen
      Julia Donaldson
      Margaret Wise Brown
      Megan McDonald
      Mo Willems
      Nick Bland
      Oliver Jeffers
      Raina Telgemeier
    • SHOP AUTHORS
      • Dav Pilkey
      • Dr. Seuss
      • Eric Carle
      • Gordon Korman
      • J.K. Rowling
      • Jeffrey Brown
      • Jon Klassen
      • Julia Donaldson
      • Shop All
    • EXPLORE
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      • Gift Cards
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      • Gift Finder
    • SPECIALTY SHOPS
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    Mastermind Toys
    Help/FAQ

    This is your one-stop shop for information and answers to frequently asked questions (FAQs) about Mastermind Toys.

    Can't find what you're looking for? You can Live Chat with our customer service team during our regular hours (not including holidays):

    Monday to Saturday 9am to 5pm EST
    Sunday: Closed

    Or drop us a line at customerservice@mastermindtoys.com any time. We're here to help!

      Contact Us
      Close

      How do I contact customer service?

      You can reach our customer service team in a number of ways (regular hours, excluding holidays) :

      • Live chat with a team member Monday to Saturday 9am to 5pm EST,
      • Call us toll-free at 1.888.388.0000 ext. 2 (In the Greater Toronto Area: 416-321-8984 ext.2) Monday through Friday, 9:00am to 4:00pm EST
      • Or drop us a line at customerservice@mastermindtoys.com any time. We're here to help!

      How do I contact the Mastermind Toys Home Office?

      You can contact us in a number of ways:

      • By mail: 415 Milner Ave, Toronto, ON CANADA M1B 2L1
      • By phone: toll-free 1.855.321.8984 (In the GTA: 416.321.8984)
      • By fax: 416.321.8988
      Corporate Orders

      Does Mastermind Toys have a corporate order program?

      Yes: please visit your local store or email corporateorders@mastermindtoys.com for more information.

      Do you offer classroom discounts?

      We’re proud to offer our classroom discount for items purchased with a valid Teacher ID for immediate classroom use, and shipped to the school (if purchased online).

      Some restrictions apply: please contact our customer service team for details.

      Educators
      Gift Cards
      Close

      How do I buy a gift card online?

      We offer two types of gift cards for purchase:

      Physical gift card – Choose a design you love, then choose any value from $5 to $500 and add a personalized message. We'll mail the gift card to the recipient who can then redeem it online or at their local Mastermind Toys store.

      Digital gift card – Choose a design you love, choose any value from $5 to $100, and add a personalized message. We'll email the digital gift card to the recipient who can then redeem it online or at any Mastermind Toys store.

      Do you gift wrap physical gift cards?

      No and yes: instead of wrapping paper, we enclose all physical gift cards purchased online in a fun Mastermind Toys gift card sleeve.

      How do I redeem a gift card online?

      To redeem a physical gift card:

      • enter the 16-digit* gift card number found on the back of the card
      • remove the grey sticker and enter the 8-digit PIN revealed beneath

      Gift Card Redeem

      To redeem a digital gift card:

      • enter the 16-digit gift card number and the 8-digit PIN

      Gift card instructions.

      You may split your purchase between multiple gift cards, between gift cards and PayPal, or between gift cards and a credit card or other form of payment (Visa, MasterCard, American Express). If you pay using gift cards only, any remaining value will be left on the last gift card entered.

      Note: gift cards cannot be redeemed in Shop Pay transactions.

      Do you accept gift cards at Mastermind Toys store locations?

      Yes, both physical and digital gift cards are accepted at all Mastermind Toys store locations.

      How do I check my gift card balance?

      Log in to your account, click on Check Gift Card Balance and enter the 16-digit* gift card number and 8-digit PIN (found beneath the grey sticker).

      Can I return a gift card?

      No. Gift cards are non-returnable, non-refundable and cannot be redeemed for cash.

      I lost my gift card: can you replace it?

      No. Gift cards are like cash and cannot be replaced.

      The digital gift card I sent has not been received. What can I do?

      Please contact our customer service via Live chat or by emailing us at customerservice@mastermindtoys.com.

      Gift Wrapping
      Close

      Do you offer gift-wrapping?

      Absolutely. We're delighted to offer free gift-wrapping in all our stores for both in-person shopping and pick up in-store options. You can choose from 5 styles of gift wrap – designed by our Mastermind Toys team here in Canada! If for some reason your preferred gift wrap style is unavailable, the store associate will substitute the next closest option for you.

      We can also gift-wrap your Ship to Home purchases for $3.99 per item, which includes your choice of paper, a gift tag personalized with your message and our signature curly bow.

      Note that if you change between Ship to Home and Pick Up In-Store options in the Shopping Cart, you will need to re-select your gift wrap option(s).

      Can I add a personalized message to my online order?

      Yes. When you choose the gift-wrap option, you can include a personalized message that we will print on the gift tag. Note that gift messages are not available for Pick Up In-store orders.

      Why don't you offer gift-wrapping on all items?

      We love to make a great gift even better with beautiful wrapping, but some items are simply too large, bulky or oddly-shaped for us to wrap effectively.

      Can you wrap items together?

      No. To safely and effectively pack the items for shipping, we wrap each item individually.

      Is gift-wrapping refundable?

      No. Gift-wrapping charges are non-refundable.

      Managing Your Account
      Close

      How do I change my account information?

      To update your shipping address:

      • Sign in to your account
      • In the Account Info tab under Contact Info, click Edit
      • Make your changes and click Update

      To update your email address or name, please contact Customer Service via Live chat or by emailing us at customerservice@mastermindtoys.com.

      How do I reset or change my password?

      It's easy to reset your password:

      • Click the Log In link
      • Click the Forget your password? link under the user name and password fields
      • Enter your email address and click the Submit button
      • An email will be sent to you. Follow the instructions to reset your password

      How do I update my billing address?

      It's easy:

      • Sign in to your account
      • In the Account Info tab under View Addresses, click Edit
      • Enter your new billing address and click Update

      How do I add or delete an address on my account?

      You can add, delete and change your addresses in just a few steps:

      • First, sign into your account and go to the Account Info tab
      • To add a new address:
        • Under View Addresses tab, click Add a new address
        • Enter your new address and click Update
      • To delete an address:
        • Under View Addresses tab, find the address you wish to remove and click Delete

      How can I review my past orders?

      You must have an account to view your order history.

      • Sign in to your account
      • In the Orders tab you will be able to view details and tracking information for both current orders and past orders. Only orders since we moved to our new website (September 2020) will be shown

      Can I delete my account?

      Yes. You can delete your account at any time, but you will lose all your account information and order history. To delete your account, please contact our customer service team.

      Ordering
      Close

      How do I place an order online?

      Whether you have an account or not, shopping online is simple:

      Fill your cart

      When you find something great, simply click Add to cart.

      To view your cart, click the Cart icon at the top of the page. From there you can:

      • review your items
      • remove items
      • adjust quantities
      • add or update gift wrap
      • add or update gift receipt

      When you're ready, click the Check out button. You can check out either as a guest or by signing into your account.

      Note: you must provide an email address for both options.

      Checkout

      Our check-out process has just three easy steps:

      • Information – Enter your contact information and add or update a promo code, if applicable
      • Shipping – Enter your shipping information (Note: shipping address must be in Canada or the contiguous United States.)
      • Payment – Choose to pay by credit card (Visa, MasterCard, American Express), ApplePay, GooglePay, ShopPay, with a Mastermind Toys gift card, or via PayPal. Place your order!

      You will see a confirmation page with your order number. You can cancel this order within 60 minutes. Please note that orders for digital gift cards can not be cancelled.

      To best serve our customers, we reserve the right to limit purchase quantities.

      Can I place orders over the phone?

      No. We cannot accept orders by phone.

      How do I check my order status?

      It's easy to check your order status:

      • Please login in your account first
      • Click on the Orders tab to view details and tracking information for your current orders as well as details of your past orders.

      Are online orders subject to taxes?

      Taxes are based on the shipping destination of your order.

      Current HST, GST and PST rates table
      Province Rate Type (HST, GST, PST) Provincial Rate Federal Rate Total
      Alberta GST 0% 5% 5%
      British Columbia* GST+PST 7% 5% 12%
      Manitoba* GST+PST 8% 5% 13%
      New Brunswick HST 10% 5% 15%
      Newfoundland and Labrador HST 10% 5% 15%
      Northwest Territories GST 0% 5% 5%
      Nova Scotia HST 10% 5% 15%
      Nunavut GST 0% 5% 5%
      Ontario HST 8% 5% 13%
      Prince Edward Island HST 10% 5% 15%
      Québec GST + QST 9.98% 5% 14.98%
      Saskatchewan GST + PST 6% 5% 11%
      Yukon GST 0% 5% 5%

      In the contiguous United States

      Sales taxes do not apply. Orders of more than $800 are charged a $40 duty fee.

      Do you charge taxes on the purchase of gift cards?

      No. Gift cards are sold in specific denominations, with no tax added.

      Are there taxes on books?

      Books shipped to Canadian addresses are subject to GST, but exempt from PST. Sticker books, activity books and workbooks are subject to full taxes.

      What forms of payment do you accept online?

      We accept Visa, MasterCard, American Express, Apple Pay Google Pay, Shop Pay, PayPal, and Mastermind Toys gift cards. You may split payment between multiple gift cards, or between gift cards and a credit card.

      How do I request a copy of my invoice?

      You will receive a confirmation email when your order has shipped. This serves as your invoice. Please retain a copy for exchanges or returns. If you have deleted your shipping confirmation email, please contact our customer service team with your name and order number.

      For pickup in-store orders, you will receive a confirmation email when your order is ready. This serves as your invoice.

      I've ordered an item as a gift: will the recipient see how much I paid?

      No. Pricing is not included on products or on packing slips included with our shipments.

      Can I request a gift receipt with my order?

      Yes! On the Shopping Cart page, simply click on the GIFT OPTIONS button and check the box for Gift Receipt. For Pick Up In-Store orders, the gift receipt will be printed at the store and included with your purchase. Gift receipts for Ship to Home orders will be emailed to you.

      Note that if you change between Ship to Home and Pick Up In-Store options in the Shopping Cart, you will need to re-select the gift receipt option(s).

      The expected delivery date has passed and my order has not arrived. What can I do?

      If you have already attempted to track your order through the carrier and still need assistance, please contact our customer service team with your name and order number.

      My order arrived, but an item is incorrect or missing. What can I do?

      Please review your shipping notification email. Occasionally we need to ship items in separate packages and therefore issue multiple tracking numbers. Verify your order contents against the packing slip and empty the box completely. Small items can get buried or wrapped up in packing materials.

      If an item is missing or incorrect, please contact our customer service team with your name and order number.

      My order contains a damaged or defective item. What should I do?

      Please take a photo of the packaging as well as the damaged or defective item and contact our customer service team with your name and order number. We will review your order and arrange for a replacement.

      How do I track my order?

      When your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). Please note that it can take up to 24 hours for the tracking information to be updated on the carrier's website. Enter your tracking number into the UPS online tracking tool:

      • UPS

      Please note: orders shipped in multiple boxes will have individual tracking numbers.

      How do I cancel my order?

      You can cancel your order within 60 minutes of placing it. The easiest way is by clicking the Cancel order link on the order confirmation page. Note that digital gift card orders can not be cancelled.

      If you have an account, you can also cancel your order on our website within 60 minutes of placing it.

      • Sign in to your account
      • Go to My Account at the top of the page and click the Orders tab.
      • Under Current Orders, locate the order you want to cancel and click Details & Tracking.
      • Under Tracking, click Cancel order.

      If you need further assistance, please contact customer service:

      • on Live chat
      • via email: customerservice@mastermindtoys.com
      • by phone: 1.888.388.0000 ext. 2 (In the GTA: 416.321.8984)

      Why am I seeing a "credit card declined" message?

      Please ensure that the billing information you have entered matches the information currently on file with your credit card company or issuing bank. If this appears to be correct, we recommend you call your credit card company or issuing bank. For additional help, please contact our customer service team.

      Perks Program
      Shipping & Returns
      Store Locations | COVID-19
      Close

      What safety measures are in place in Mastermind Toys stores?

      We’ve introduced COVID-19 safety protocols in accordance with public health authorities, including:

      • limiting the number of staff and customers in our stores at any given time;
      • increased handwashing and mandatory masks for all store staff;
      • regular cleaning and sanitizing regimens, especially for high-touch surfaces like doors and counters, and disinfecting payment terminals before and after each transaction;
      • physical distancing measures, including reminder signage throughout the store, floor markers for line-ups, and plexiglass shields at the cash.

      Will I have to wait in line to enter the store?

      Maybe: each store follows local public health guidelines for occupancy based on square footage and allowing for physical distancing inside. At busier times and in smaller stores, you may have to wait, but staff will do their best to keep foot traffic flowing smoothly. We appreciate your patience and understanding.

      Will I have to wear a mask?

      Yes: per Health Canada guidelines, everyone entering our stores must wear a mask that covers their nose and chin, unless they have a medical exemption or are under the age of 24 months.

      Can I come and pick up an item without going into the store?

      Yes: we offer free, contactless Curbside Pick-up. Simply shop online and choose the PICK UP IN-STORE option for each item. We’ll send you a confirmation email within an hour telling you that your order is ready to collect. Just stay in your vehicle and call when you arrive at your selected store – staff will bring your order out and load it into your vehicle for you.

      Wishlists
      Close

      What is a Wishlist?

      It's an online roster of gift ideas you can share with friends and family who might appreciate hints on what to buy for upcoming birthdays and holidays.

      How do I create a Wishlist?

      • When you find a great gift idea, add it to your Wishlist by clicking the heart icon next to the product image.
      • View your Wishlist any time by clicking the Wishlist link at the top of the page.
      • Share your Wishlist with family and friends-even email it to yourself.

      How do I add a Wishlist item to my shopping cart?

      • Click the Wishlist link at the top of the page to view your list
      • Choose the item you want to buy and click Add to cart

      How do I remove an item from my Wishlist?

      There are 2 ways to remove an item from your Wishlist.

      Option 1:

      • Click the Wishlist link at the top of the page to view your list
      • Find the item you wish to remove and click Delete

      Option 2:

      • Open the product detail page of the item that you would like removed from your Wishlist
      • Click on the heart icon next to the product image to remove the product from your Wishlist

      Can I create multiple Wishlists and name them?

      Not at present: we're always exploring ways to improve the Wishlist, so stay tuned.

      How do I share my Wishlist?

      It's a great way to keep family and friends in the loop:

      • Click the Wishlist link at the top of the page to view your list
      • Choose from several methods to share (email, facebook or twitter)
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