Frequently Asked Questions
Have a question? If you are unable to find the answer to your question in our FAQs, please reach out to us at customerservice@mastermindtoys.com and we would be happy to help you.
Please note we are currently experiencing high ticket volumes. Our Customer Service team is working hard to respond to emails in the order received. We thank you for your patience!
General FAQ
I'm having trouble applying a promotion online:
I'm having trouble applying a promotion online:
If you're having promo trouble, first check that the items you're purchasing are included in the offer by visiting our offers page for full details: https://www.mastermindtoys.com/pages/offer-details
If you are redeeming a promo code online, remember that you must be signed in to validate your promo code. Log in before checking out to make sure your promo code does not get removed.
I'm having trouble applying a gift card online:
I'm having trouble applying a gift card online:
Gift cards cannot be redeemed in express checkout payment screens like Shoppay. Scroll down to select check out as guest in order to reach the mastermindtoys.com checkout page.
Please Note: To ensure your gift card is secure and cannot be redeemed by a bot, you must be signed in to redeem a gift card. Log in before checking out and the gift card redemption will become available.
Corporate Orders:
Corporate Orders:
Is your Company or Organization hosting an event and looking to add some fun?
Mastermind Toys’ dedicated Corporate Concierge and in-store Play Experts will customize your experience—big or small! Click here for More Info!
Educators:
Educators:
We are proud to support Canadian teachers, ECEs, daycare providers and tutors who inspire learning all year long – at every stage of childhood.
Inspiring Educators receive:
- 10% off regular priced, in-store purchases every day (not available online)
- Valuable IE discounts throughout the year
- Exclusive sneak-peeks at new books, learning toys and instructional materials
- Discount available for Perks Members only
Careers:
Careers:
Interested in joining the fun squad? Learn more here about our careers that spark joy.
Gift Cards
Can I purchase a Mastermind Toys Gift Card?
Can I purchase a Mastermind Toys Gift Card?
Mastermind Toys gift cards are available for purchase at all 48 retail store locations and online (online is a digital gift card only).
I have a gift card purchased after January 15, 2024. Can it be redeemed?
I have a gift card purchased after January 15, 2024. Can it be redeemed?
Mastermind Toys is under new ownership as of January 15, 2024. Any gift cards purchased at Mastermind Toys or one of our authorized retail partners after January 15, 2024 can be redeemed at any Mastermind Toys retail location.
Can I return a gift card?
Can I return a gift card?
No. Gift cards are non-returnable, non-refundable and cannot be redeemed for cash.
I lost my gift card: can you replace it?
I lost my gift card: can you replace it?
No. Gift cards are like cash and cannot be replaced.
Gift Wrapping
Do you offer gift-wrapping?
Do you offer gift-wrapping?
We’re delighted to offer free gift wrapping in all of our physical store locations. At this time, gift wrapping is not available for online purchases. We apologize for any inconvenience.
Why don't you offer gift-wrapping on all items?
Why don't you offer gift-wrapping on all items?
We love to make a great gift even better with beautiful wrapping, but some items are simply too large, bulk or oddly-shaped for us to wrap effectively.
Managing Account
How do I change my account information?
How do I change my account information?
To update your shipping address:
- Sign in to your account
- In the Account Info tab under Contact Info, click Edit
- Make your changes and click Update
To update your email address or name, please contact Customer Service by emailing us at customerservice@mastermindtoys.com.
How do I reset or change my password?
How do I reset or change my password?
It's easy to reset your password:
- Click the Log In link
- Click the Forget your password? link under the user name and password fields
- Enter your email address and click the Submit button
- An email will be sent to you. Follow the instructions to reset your password
How do I update my billing address?
How do I update my billing address?
It's easy:
- Sign in to your account
- In the Account Info tab under View Addresses, click Edit
- Enter your new billing address and click Update
How do I add or delete an address on my account?
How do I add or delete an address on my account?
You can add, delete and change your addresses in just a few steps:
- First, sign into your account and go to the Account Info tab
- To add a new address:
- Under View Addresses tab, click Add a new address
- Enter your new address and click Update
- To delete an address:
- Under View Addresses tab, find the address you wish to remove and click Delete
How can I review my past orders?
How can I review my past orders?
You must have an account to view your order history.
- Sign in to your account
- In the Orders tab you will be able to view details and tracking information for both current orders and past orders. Only orders since we moved to our new website (September 2020) will be shown
Can I delete my account?
Can I delete my account?
Yes. You can delete your account at any time, but you will lose all your account information and order history. To delete your account, please contact our customer service team.
Ordering
How do I place an order online?
How do I place an order online?
Whether you have an account or not, shopping online is simple:
Fill your cart
When you find something great, simply click Add to cart.
To view your cart, click the Cart icon at the top of the page. From there you can:
- review your items
- remove items
- adjust quantities
When you're ready, click the Check out button. You can check out either as a guest or by signing into your account.
Note: you must provide an email address for both options.
Checkout
Our check-out process has just three easy steps:
- Information – Enter your contact information and add or update a promo code, if applicable
- Shipping – Enter your shipping information (Note: shipping address must be in Canada or the contiguous United States.)
- Payment – Choose to pay by credit card (Visa, MasterCard, American Express), ApplePay, GooglePay, ShopPay, or via PayPal. Place your order!
You will see a confirmation page with your order number. You can cancel this order within 30 minutes.
To best serve our customers, we reserve the right to limit purchase quantities.
Can I place orders over the phone?
Can I place orders over the phone?
No. We cannot accept orders by phone.
How do I check my order status?
How do I check my order status?
It's easy to check your order status:
- Please login in your account first
- Click on the Orders tab to view details and tracking information for your current orders as well as details of your past orders.
Are online orders subject to taxes?
Are online orders subject to taxes?
Taxes are based on the shipping destination of your order.
Current HST, GST and PST rates are available online.
In the United States, Sales taxes do not apply. Orders of more than $800 are charged a $40 duty fee.
Are there taxes on books?
Are there taxes on books?
Books shipped to Canadian addresses are subject to GST, but exempt from PST. Sticker books, activity books and workbooks are subject to full taxes.
What forms of payment do you accept online?
What forms of payment do you accept online?
We accept Visa, MasterCard, American Express, Apple Pay Google Pay, Shop Pay, and PayPal.
How do I request a copy of my invoice?
How do I request a copy of my invoice?
You will receive a confirmation email when your order has shipped. This serves as your invoice. Please retain a copy for exchanges or returns. If you have deleted your shipping confirmation email, please contact our customer service team with your name and order number.
For pickup in-store orders, you will receive a confirmation email when your order is ready. This serves as your invoice.
I've ordered an item as a gift: will the recipient see how much I paid?
I've ordered an item as a gift: will the recipient see how much I paid?
No. Pricing is not included on products or on packing slips included with our shipments.
Can I request a gift receipt with my order?
Can I request a gift receipt with my order?
Individual gift receipts are not currently available for online orders. Our apologies for the inconvenience.
All online orders will include a Packing Slip, which does not include any pricing information. This can be used in lieu of a gift receipt.
The expected delivery date has passed and my order has not arrived. What can I do?
The expected delivery date has passed and my order has not arrived. What can I do?
If you have already attempted to track your order through the carrier and still need assistance, please contact our customer service team with your name and order number. customerservice@mastermindtoys.com
My order arrived, but an item is incorrect or missing. What can I do?
My order arrived, but an item is incorrect or missing. What can I do?
Please review your shipping notification email. Occasionally we need to ship items in separate packages and therefore issue multiple tracking numbers. Verify your order contents against the packing slip and empty the box completely. Small items can get buried or wrapped up in packing materials.
If an item is missing or incorrect, please contact our customer service team with your name and order number.
My order contains a damaged or defective item. What should I do?
My order contains a damaged or defective item. What should I do?
Please take a photo of the packaging as well as the damaged or defective item and contact our customer service team with your name and order number. We will review your order and arrange for a replacement.
How do I track my order?
How do I track my order?
When your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). Please note that it can take up to 24 hours for the tracking information to be updated on the carrier's website. Enter your tracking number into the UPS online tracking tool:
Please note: orders shipped in multiple boxes will have individual tracking numbers.
How do I cancel my order?
How do I cancel my order?
You can cancel your order within 60 minutes of placing it. The easiest way is by clicking the Cancel order link on the order confirmation page. Note that digital gift card orders can not be cancelled.
If you have an account, you can also cancel your order on our website within 60 minutes of placing it.
- Sign in to your account
- Go to My Account at the top of the page and click the Orders tab.
- Under Current Orders, locate the order you want to cancel and click Details & Tracking.
- Under Tracking, click Cancel order.
If you need further assistance, please contact customer service via email at customerservice@mastermindtoys.com
Why am I seeing a "credit card declined" message?
Why am I seeing a "credit card declined" message?
Please ensure that the billing information you have entered matches the information currently on file with your credit card company or issuing bank. If this appears to be correct, we recommend you call your credit card company or issuing bank. For additional help, please contact our customer service team.
Shipping & Returns
Holiday shipping & pickup deadline?
Holiday shipping & pickup deadline?
Standard Shipping: Order by Dec 14 at 11:59pm to receive by Dec 24th.
Buy Online, Pick Up In-Store: Order by Dec 23 at noon (local time) to pickup by noon on Dec 24th.
How long will my order take to arrive?
How long will my order take to arrive?
Please see below for estimated delivery times by region:
Canada: Major City Centres
Standard Shipping: Delivered in 6-8 business days.
Buy Online, Pick Up In-Store: Ready for Pick Up in as little as 1 hour*
Canada: Other
Standard Shipping: Delivered in 8-10 business days.
Buy Online, Pick Up In-Store: Ready for Pick Up in as little as 1 hour*
* Buy Online, Pick Up In-Store orders are processed in the order they are received. You will receive a "Ready for Pick-Up" email within 1 hour during store hours or 1 hour after opening if the order is placed outside business hours. Kindly wait for this email before visiting the store. Thank you!
Note: We are currently experiencing some longer than normal processing times. A shipping confirmation email will be sent as soon as your order is processed for shipment along with a tracking number. We appreciate your patience as our team works hard to get your order prepared for you!
Where do you ship?
Where do you ship?
We ship to all Canadian provinces and territories . Please note: we do not ship to PO Boxes; Canadian Forces Post Office (CFPO); Fleet Mail Office (FMO); Army Post Office (APO) addresses; or freight forwarding companies.
How do you calculate shipping charges?
How do you calculate shipping charges?
Mastermind Toys' policy is to pass on our volume discounted shipping rates based on size and weight-with no handling charges or mark-up. This means substantial savings to our customers.
What carrier do you use for shipping?
What carrier do you use for shipping?
Within Canada we ship with UPS, Canada Post, FedEx, Nationex, Shippie(Uni Uni).
Are there any additional fees associated with shipping?
Are there any additional fees associated with shipping?
The customer pays only the shipping charges shown on the online order. Customers and recipients are never required to pay additional fees at time of delivery.
Customs and duty fees: There are no duty fees on orders shipped within Canada. Customers pay taxes based on the ship-to address.
Do you have any shipping promotions?
Do you have any shipping promotions?
Yes. We're delighted to offer FREE standard shipping orders of $50 or more: just select "FREE standard shipping" at checkout. For delivery to Canadian addresses only – excluding Post Office Boxes, Northwest Territories, Nunavut, Yukon and other remote postal codes.
FREE STANDARD SHIPPING ELIGIBILITY
• For orders of merchandise only, excluding applicable taxes. Promotional coupons and Mastermind Toys Perks coupons will be deducted from the subtotal and may affect the order’s Free Shipping eligibility
• For delivery via UPS Canada Standard Shipping only. UPS Express and Priority options are excluded.
• Excludes select oversize items: orders containing such items will be charged a shipping fee associated with the inclusion of oversized item(s)
Returns & Exhanges
What is Mastermind Toys Holiday Return Policy?
What is Mastermind Toys Holiday Return Policy?
Extended Holiday Return Policy 2025
Shop worry-free this holiday season! Purchases made from October 6, 2025 onward can be returned until January 14, 2026.
Standard Return Policy
We accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided items are unopened and in resaleable condition. Refunds are issued to the original method of payment.
Please note:
- No returns, exchanges, or refunds on gift cards, trading cards, final sale, or discontinued merchandise.
- Refunds for items purchased with a gift receipt will be issued as a Mastermind Toys gift card.
- For PayPal purchases, refunds can be processed to your PayPal account when proof of the original payment card is provided.
- Shipping fees are non-refundable.
- Returns from Closing Stores cannot be processed at any other location.
What is Mastermind Toys Return Policy?
What is Mastermind Toys Return Policy?
STANDARD RETURN POLICY
Mastermind Toys will gladly accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided the item is unopened and in as-new, resalable condition. Refunds will be issued to the original form of payment.
Please note:
No returns, exchanges, or refunds on Gift Cards, Trading Cards (Lorcana, Pokémon, Magic, Sports), Blind Boxes, Blind Bags, discontinued merchandise, or items marked as final sale.
Refunds for items accompanied by a gift receipt will be credited in the form of a Mastermind Toys Gift Card.
If you paid via PayPal and wish to have the purchase refunded to your original form of payment, please provide proof of the original payment card using the matching transaction information from your PayPal account.
For Buy Online, Pick Up In-Store orders, please bring the “Your order is ready for pick up” email you received when visiting the store.
Shipping fees are non-refundable.
Returns of merchandise purchased at Closing Stores will not be accepted at any location.
How do I return an item purchased online?
How do I return an item purchased online?
For any return that meets our Returns Policy, you can return your online purchase in one of two ways:
1. Return by Mail
• Please contact our customer service team to verify return eligibility.
• Carefully pack your item(s) along with the packing slip or a copy of your order confirmation.
• Mail your item using the courier of your choice to:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1
• Please note that you are responsible for return shipping fees, and that Mastermind Toys is not responsible for any item lost in return transit
• Once received by our warehouse, your refund will be processed within 10 business days.
2. Return to a Store
• Please bring your item(s), order invoice (i.e., your shipping confirmation email), and any card used to make the purchase.
• Our store will issue the refund for the purchase price of the items returned in the original form of payment.
Price Match Policy
What is Mastermind Toys Price Match Policy?
What is Mastermind Toys Price Match Policy?
PRICE MATCH POLICY
We offer price matching for Perks members on items promoted by the listing of retailers below from Monday October 7, 2024 until informed otherwise when you visit us in-store or on-line!
Please see conditions below:
- Must be a Perks member to take advantage. Join Perks for FREE Here
- Valid on printed advertisements, digital flyers or items on a retailer’s Canadian website.
- Advertisement must be presented before you buy (in the case of on-line, a copy of the ad can be sent) or within 14 days of purchase, only during the effective date of the competitor’s advertisement and we will match that lower price.
- Competitor clearance, close-outs, bankruptcies, limited quantity, free or bonus offers, BOGOs, brand and storewide sales, member only pricing, and special events excluded from this offer.
- After purchase adjustments available in-store only. To receive an adjustment after purchase, your original receipt must be presented - Valid on any identical item priced at a lower price by a major competing retailer listed below.
- Item must be in stock and available at both Mastermind Toys and the competing retailer within Canada and must be priced in Canadian dollars. - We determine the “Major Competing Retailers” solely at our discretion, listed below. (Does not include third-party, marketplace, refurbished, or liquidation sellers.)
- Toys R Us/Babies R Us
- Indigo
- Staples
- Canadian Tire
- Walmart Canada – item must be both sold and shipped by Walmart.ca
- Amazon.ca– item must be both sold and shipped by Amazon.ca - Details of offer may change at any time.
HOW TO REQUEST A PRICE MATCH:
IN-STORE:
- Prior to purchase, present the item and the valid competitor ad to the cashier. Once verified, cashier will perform the price adjustment at the point of sale.
- After purchase, present your original receipt OR your shipping confirmation (for online orders) and the valid competitor ad to the cashier. Once verified, cashier will perform the appropriate return and adjustment.
ONLINE:
- Prior to purchase, email customerservice@mastermindtoys.com with a link to the item(s) you wish to purchase as well as the valid competitor ad. Once verified, the Customer Service team will place the order with the adjusted price and send the invoice to be paid prior to shipping.
- After purchase adjustments for all orders must take place in-store.
Pricing Error Notice
Magic: The Gathering “Final Fantasy” Commander Deck
Magic: The Gathering “Final Fantasy” Commander Deck
We recently became aware of a pricing error in a marketing email, which listed the Magic: The Gathering “Final Fantasy” Commander Deck at $89.99. The correct price, as shown on our website, is $149.99. This discrepancy was unintentional, and we apologize for any confusion it may have caused. All purchases will be processed at the correct price listed on our website at the time of purchase. If you have any questions or concerns regarding this matter, please contact our Customer Service team at customerservice@mastermindtoys.com.
Product Recalls
At Mastermind Toys, we pride ourselves on offering only the highest quality toys on the market. Though it happens very rarely, products we carry may be subject to a safety recall by the vendor. We take product recalls very seriously and pledge to inform our customers promptly when these issues arise.
Miniverse Make It Mini Sets with Liquid Resins
Miniverse Make It Mini Sets with Liquid Resins
Products: Products involved in this recall include unused units of MINIVERSE Make It Mini Sets with liquid resins include but are not limited to “Food,” “Appliance,” and “Lifestyle.” Only products with resin are affected.
Hazard:Liquid resins in certain MGA’s MINIVERSE Make It Mini sets can cause skin, eye, and respiratory irritation or sensitization when inhaled, touched, or ingested by children or adults. After the resins cure, they no longer present this hazard.
Remedy: Consumers should stop using the resin-containing sets immediately and contact MGA Entertainment for a replacement or refund.
Contact MGA Entertainment toll-free at:
1 (800) 222-4685
M-F 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 2 p.m. ET
Or visit mgae.com/contact/ for a replacement or refund.
Yoto Mini
Yoto Mini
Product:This recall involves the Yoto Mini, a portable connected screen-free speaker intended for children ages three to twelve. The Yoto Mini speaker is operated by use of Yoto cards and is designed to play audiobooks, music, radio and podcasts. The speakers are pale gray with orange tactile controls and a pixel display. The model name Yoto Mini, SKU PRPLXX00860, and serial number are located on the base of the product. The recalled Yoto Mini was sold with a charging cable included but no adaptor or charger.
Issue: The speaker’s lithium-ion battery can overheat and catch fire, posing a fire hazard to consumers.
As of April 1, 2024, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received six reports of battery overheating or melting with no reported injuries.
Remedy: Consumers should immediately stop using the recalled product and contact Yoto to receive a free replacement smart charging cable.
For more information, consumers can contact Yoto Inc. by telephone at 844-370-0426 (English) or 844-364-2473 (French), 9am-5pm CDT, by email at minihelp@yotoplay.com or visit the company website.
Calico Critters accessories
Calico Critters accessories
Product: Pacifier and bottle accessories sold with Calico Critters Flocked Animal Figures. The pacifier and bottle accessories measure approximately 1.07 cm (0.42 inches) long and 1.90 cm (0.75 inches) long, respectively. The pacifier accessories were sold in yellow, orange, pink, dark pink, blue and teal colours. The bottle accessories were sold in yellow, pink, blue and orange colours. One style of the bottle has two yellow handles.
The bottle and pacifier accessories were sold with the following products listed by item number. This item number is printed on the bottom of the product packaging. The recall does not include item numbers listed below which were sold with accessories other than the pacifier and bottle accessories; only the bottle and pacifier accessories are being recalled.
TWINS (CC1407) • CHIHUAHUA TWINS (CC1450) • BORDER COLLIE TWINS (CC1459) • HAZELNUT CHIPMUNK TWINS (CC1481) • FLUFFY HAMSTER TWINS (CC1491) • WILDER PANDA TWINS (CC1508) • CUDDLE BEAR TWINS (CC1510) • SLYDALE FOX TWINS (CC1529) • HAWTHORNE TWINS (CC1533) • ELLWOODS ELEPHANT TWINS (CC1571) • PERSIAN CAT TWINS (CC1586) • FISHER CAT TWINS (CC1641) • BL HOPSCOTCH RABBIT TWIN (CC1643) • HIGHCHAIR AND ACCESSORIES (CC1664) • BUTTERCUP TWINS (CC1689) • CC SILK CAT TWINS (CC1694) • BL TOY POODLE TWINS (CC1737) • BABY NURSERY SET (CC1750) • TWINS ASSORTMENT PK 9 (CC1761) • BL MAPLE CAT TWINS (CC1795) • BL PICKLEWEEDS HEDGE TWN (CC1924) • JASON AND AMANDA VISIT DR. MURDOCK (CC1955) • CARRY CASES PK 1 (CC1965) • BEAGLE TWINS (CC2006) • YELLOW LABRADOR TWINS (CC2019) • ADVENTURE TREEHOUSE GIFT (CC2067) • BABYS NURSERY SET (CC2269) • BABY NURSERY PK4 (CC2269P4) • JESS & NOAH’S BACKYARD FUN (CC2484) • BL SOPHIE'S LOVE N CARE (CC2537) • SOPHIE LOVE N CARE PK4 (CC2537P4) • NIGHLIGHT NURSERY SET (CC2597) • BABY’S BLUE BEDROOM SET WITH NIGHTLIGHT (CC2598) • BL SANDY CAT TWINS (CF1407) • BL HOPSCOTCH RABBIT TWNS (CF1412) • BL ELLWOOD ELEPHANT TWNS (CF1416) • BL YELLOW LAB TWNS (CF1418) • SILK CAT TWINS (CF1424) • BL PKLWEED HEDGEHOG TWNS (CF1429) • BL HZLNUT CHIPMUNK TWINS (CF1481) • BL FLUFFY HAMSTER TWINS (CF1491) • BL CUDDLE BEAR TWINS (CF1510) • BL NIGHTLIGHT NURSERY SET (CF1513) • BL WILDER PANDA TWNS (CF1520) • BL BORDER COLLIE TWNS (CF1526) • BL BABYS NURSERY SET (CF1554) • BL PERSIAN CAT TWINS (CF1586) • BL ADV TREEHOUSE GIFT SE (CF1717) • BL TOY POODLE TWINS (CF1737) • BL BABY NURSERY SET (CF1750) • BL TWINS ASSORTMENT (CF1761) • BL MAPLE CAT TWINS (CF1795) • BL SOPHIES LOVE N CARE (CF2537) • and BL SOPHIES LOVE N CARE (CF2537P4).
Hazard: The bottle and pacifier accessories pose a potential choking hazard to children under 3 years of age. The packaging of the product is labelled for ages 3+ and cautions that it contains small parts which are not suitable for children under 3 years.
As of March 3, 2023, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 2 reports of choking incidents, including one death of a child due to choking on an accessory.
Remedy: Consumers should immediately stop using the recalled product and contact Epoch Everlasting Play LLC for a free replacement accessory.
For more information, consumers can contact Epoch Everlasting Play LLC by telephone at 1-800-631-1272, Monday to Friday from 9am to 5pm ET, by email at productsafety@epocheverlastingplay.com or visit the company website at epocheverlastingplay.com.
Kidoozie Play Tents and Playhouses
Kidoozie Play Tents and Playhouses
Product: Kidoozie™ brand Ice Castle Tent (G02488), King Size Medieval Castle (G02499), My Clubhouse (G02531), Pirate Den Playhouse (G02437), Pop Up Theater Tent (G02480), Pop Up Theater Tent (Red) (G02509), Princess Hideaway Playhouse (G02438), and Royal Castle Playhouse (G02532).
Hazard:The fabric playhouses and play tents fail to meet an industry flammability standard for these products, posing a risk of burn injuries to children.
Remedy:Consumers should stop use of this product immediately. Contact Epoch Everlasting Play to receive their choice of either a full refund or free replacement product of equivalent value.For more information, call Epoch Everlasting Play toll-free 1-800-631-1272
Scholastic Canada Ltd. The Shake Look Touch book
Scholastic Canada Ltd. The Shake Look Touch book
This recall involves Scholastic Canada Ltd. The Shake Look Touch (“the Book”), ISBN # 9781338645644. The Shake Look Touch book (“the Book”) is a small plush book, with touch and feel components. The Book measures 5.9 x 1.7 x 8.4 inches. The Books that will be included within this recall include two pom poms (one green and one pink) attached to the Book with strings. Scholastic currently sells a version of the book that does not include pom poms and is not being recalled.
The pom poms attached to the Book with strings could become detached from the book, releasing small parts and posing a choking hazard.
As of July 7, 2022 the company has received no reports of incidents or injuries in Canada. In the Unites States, the company has received 2 report of pom pom detachment and no report of choking or injuries.
Consumers should immediately stop using the book and contact 1-800-268-3848 to begin the return process. Consumers will be provided a shipping label and asked to return the books to Scholastic Canada Ltd. Upon receipt of the returned Book, consumers will be issued a refund.
Lot #4795 of Great Pretenders Best Friends Necklaces Set
Lot #4795 of Great Pretenders Best Friends Necklaces Set
Batch Lot Number: 4795. The Lot number is located on the back of the tag, directly under the MM retail sticker near the UPC
This recall is being made with the knowledge of Health Canada and has been initiated due to the discovery of levels of lead and cadmium exceeding regulated limits detected during a random compliance test. This means that the product does not meet current safety standards for children’s jewelry and it is currently prohibited from any resale
Should you have any questions about this recall, please contact either Lukas (lukas@creative-edu.com, 800982-2642 ext. 109) or Twyla (twyla@creative-edu.com 800-982-2642 ext. 116).
ALEX JR. Hoops for the Tub
ALEX JR. Hoops for the Tub
This recall involves ALEX Jr. Hoops for the Tub bath toy. The bath toy includes 3 soft plastic balls with a squirting feature in assorted colors, along with a basketball net with 2 suction cups. Affected Products have the model number, UPC number and batch code below:
Model #: 694W-1
UPC: 73134609405
Batch code: ALEX 32516-P101694
Consumers should immediately take the recalled toy away from children and contact ALEX Toys LLC for disposal instructions and a full refund.
For more information, consumers may contact:
ALEX Toys by telephone at (201) 244-3409 from 8:30 A.M. to 5:00 P.M. Monday to Friday (EST), or by email at recalls@alexbrands.com.
Bucket of Floof including:
Bucket of Floof including:
Including: • Floof Mr. and Mrs. Snowman • Floof Mini Snowball Maker • Floof 3D Polar Babies • Floof S’more Party • Floof Sunny Day Clouds • Floof Bucket of Floof • Floof Snowboard Park • Floof Play Ball • Floof Color Change, Big Bug World
For more information, consumers may contact:
Incredible Novelties Inc. by email or by telephone at (416) 663-9900 ext. 205 from 10:00 a.m. to 4:00 p.m EST Monday to Friday.
Trolls: It’s Hug Time! Bracelet item number
Trolls: It’s Hug Time! Bracelet item number
Consumers can contact Studio Fun for a free replacement item:
Studio Fun International, Inc. by email at recall@studiofun.com or online at http://www.studiofun.com/contact.php
Lamaze Munching Max Toy item number L27578. UPC 79671427578
Lamaze Munching Max Toy item number L27578. UPC 79671427578
To return the item named in this recall please contact:
TOMY International online at http://recall.tomy.com or 1-866-725-4407 between 7:30 a.m. and 4 p.m. CT Monday through Thursday. 7:30 a.m. through 12:00 p.m. on Friday.
Oball Rattle models 81031 and 81548
Oball Rattle models 81031 and 81548
Only rattles with date codes T0486, T1456, T2316, T2856 and T3065 are included in the recall
There are three ways to return the item named in this recall.
- Customers can contact Kids II Canada by telephone toll-free at 1-877-243-7314 to receive a full refund.
- Store purchases: return the item to your local Mastermind Toys location—our staff will be happy to help.
- Online purchases: contact our Customer Service staff - they will provide return shipping instructions and arrange for your refund.
Offer Details
Featured product may have limited quantities or not be available. For current assortment, visit www.mastermindtoys.com. Savings available on select brands and products. While quantities last. No rain checks. Typographical, illustrative or pricing errors may occur. We reserve the right to correct any errors. Additional restrictions may apply.
September Monthly Faves
September Monthly Faves
Duration: September 1, 2025 → September 30, 2025
Spend a minimum of $45 (pre-tax and shipping) to be eligible to purchase one of the following September Monthly Faves at a discounted price of $5: Coco Village Set of 12 Charm Pins or select Slimygloop. All discounted items must be added to the cart, and the discount will be applied at checkout. Limit one discounted item per order. Offer valid from September 1 to September 30, 2025 11:59pm EST, while supplies last, not combinable with other promotions, and subject to change or cancellation at the company’s discretion.
LEGO® Gift with Purchase: Year of the Snake 2025
LEGO® Gift with Purchase: Year of the Snake 2025
Duration: May 1, 2025 → while quantities last
Spend $50 or more (before tax) on LEGO® products and receive a free LEGO® Year of the Snake 2025 (40707) set. This in-store exclusive offer is valid starting May 1, 2025, while supplies last. Offer not valid on previous purchases. Mastermind Toys reserves the right to change or cancel this promotion at any time without notice. Some conditions may apply.
Playroom Clearout
Playroom Clearout
Duration: May 13, 2025 → June 11, 2025
Save 30% off Playroom Clearout items from June 11, 2025 to May 29, 2025 11:59pm EST online. Discount applied at checkout. No rain checks. Offer cannot be combined with any other promotions or applied to previous purchases. Mastermind Toys reserves the right to change this promotion at any time without notice. Some restrictions may apply.
PERKS Grandparents Day
PERKS Grandparents Day
Occurance: Monthly
PERKS Grandparents save 10% on regularly priced LEGO® and 20% on other regularly priced, in-stock merchandise on the first Tuesday of each month, in-store and online only. Offer valid for PERKS members only. Coupon code is non-transferable, has no cash value, and eligible for one-time use only. Discount applied at checkout. No rain checks. Offer excludes gift cards, clearance items, select LEGO® Hard to Find, Jellycat, Pokemon, and Cuddle+Kind items. Mastermind Toys reserves the right to change this promotion at any time without notice. Some restrictions may apply.
Outlet Locations
Outlet Locations
Duration: On-going
Our Kitchener and Newmarket locations offer exclusive in-store deals of up to 70% off, with regular-priced items still available (excluding Jellycat). BOPIS is no longer available at these locations. All offers are exclusive to in-store purchases only. Mastermind Toys reserves the right to change or cancel this promotion at any time without notice. Some restrictions may apply.
Level Up Your Loot Bag
Level Up Your Loot Bag
Duration: On-going
Get 10 FREE premium bags when you spend $100 (before tax) on your loot haul! Offer valid only on items in the Loot Bag collection. Available in-store and online, while supplies last. Discount applied at checkout. Excludes clearance items. Cannot be combined with other promotions, applied to previous purchases, or used with rain checks. Mastermind Toys reserves the right to modify or cancel this promotion at any time. Some restrictions apply. For full details, visit our Level Up Your Loot Bag page or contact customer service.
Free Gift Wrap In-Store
Free Gift Wrap In-Store
Duration: On-going
Free Gift Wrapping in-store valid with any purchase while supplies last. Supplies may vary. Offer cannot be applied to previous purchases. Mastermind Toys Reserves the right to change this promotion without notice. Some restrictions apply.
Free Standard Shipping over $50
Free Standard Shipping over $50
Duration: On-going
Free standard shipping on orders of $50 or more to Canadian addresses only. Excluding Post Office Boxes, Northwest Territories, Nunavut, Yukon and other remote postal codes as defined by shipping courier (excluded postal codes will automatically not discount at checkout). For orders of merchandise only, excluding applicable taxes. Promotional coupons and Mastermind Toys Perks coupons will be deducted from the subtotal and may affect the order’s Free Shipping eligibility. For delivery via UPS Canada Standard Shipping only. UPS Express and Priority options are excluded. Excludes select oversize items: orders containing such items will be charged a shipping fee associated with the inclusion of oversized item(s).
Clearance
Clearance
Save on clearance items while quantities last in-store only. Discount applied at checkout. No rain checks. Offer cannot be combined with any other promotions or applied to previous purchases. Mastermind Toys reserves the right to change this promotion at any time without notice. Some restrictions may apply.
Permanent Exclusions
Permanent Exclusions
Unless otherwise stated, the following items are excluded from all promotions and discounts: Jellycat, all LEGO® products (including LEGO® Hard to Find items), all Pokémon, Magic the Gathering, Cuddle + Kind, clearance items, and newly released Pokémon products. Additional exclusions may apply and are subject to change without notice.